Refund and Cancellation Policy

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1. Refund Policy

At Cvreoz.uk, your happiness is our priority. If you’re not fully satisfied with your order, you may request a refund under the following guidelines:

1.1 Refund Conditions

  • Items must be in unused, original condition with tags and packaging intact.
  • Refunds must be requested within 30 days of receiving your order.
  • Proof of purchase is mandatory.
  • Returns must include a valid tracking number and be shipped via a trackable method.

1.2 Items Not Eligible

  • Perishable goods (e.g., food, flowers).
  • Digital downloads or gift cards.
  • Personalized or custom-made products.
  • Items marked as Final Sale.
  • Products damaged due to misuse or improper handling.

1.3 Refund Timeline

We process refunds within 7–10 business days after receiving your return. The amount will be credited to your original payment method, and you’ll receive a confirmation email.

1.4 Fees & Deductions

  • Shipping charges are non-refundable unless the return is due to our error.
  • Customers are responsible for return shipping unless otherwise specified.
  • Restocking fees may be applicable and will be communicated beforehand.

2. Cancellation Policy

You can cancel your order if the following conditions are met:

2.1 Cancellation Guidelines

  • Requests must be made before processing or shipping.
  • Custom items can’t be canceled once production starts.
  • Shipped orders can’t be canceled, but may still qualify for a return.

2.2 How to Cancel

To cancel, submit a request on our Contact Us page. We’ll confirm eligibility and next steps.

2.3 Cancellation Charges

  • If already dispatched, your cancellation will be handled as a return.
  • Return shipping fees apply after shipping is initiated.

3. Exchange Policy

If your order is incorrect or defective, we’ll replace it at no charge. Report any issues within 7 days of receiving your order.

3.1 Exchange Requirements

  • Item must be unused and in original packaging.
  • Exchange availability depends on stock.
  • Prepaid return labels are provided for qualified cases due to our error.

4. Need Assistance?

For any refund, exchange, or cancellation inquiries, please reach us via the Contact Us page. We’re here to make your shopping worry-free.